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Forum Discussion
Alan_E
4 years agoHelpful | Level 6
Smart Sync - missing context menu *i sorted it out*
In the Dropbox app (Finder), right-clicking on folder to take 'online-only' should display the 'Smart Sync' option ... it does not.
What I have: MacOS 10.14.6 / Dropbox Plus
What I have tried...
- 4 years ago
I sorted it out myself ... thanks
Alan_E
4 years agoHelpful | Level 6
I'm not referring to that.
The point is I went through every 'settings' and 'preferences' page I could find on both the desktop app and website trying to get Smart Sync going.
Then I stumbled on a page with a hyperlink "enable Smart Sync" and that solved my initial problem.
People wanted to know what I did but it was a few days ago ... I have tried to retrace my steps but cannot find that elusive link again.
Alison S.
4 years agoExplorer | Level 4
Hi everyone,
I eventually pieced together what was going wrong, thanks to a pop-up message on my home iMac which is still running the slightly older iOS 12.2. My office iMac, which was the one having the troubles, is running the newes iOS 12.3.1. So, the pop-up message read " COMPATIBILITY WARNING Your version of Dropbox uses a legacy system extension that is not available in the latest versions of macOS. Contact developer for support". And there was the clue!!! I've used dropbox for 12 yrs, and hence my version of DB was not compatible with iOS 12.3.1. After the usual quite/uninstall process, I got given a link from DB support from where to download the "latest stable version" that ended up solving my problem. I could not tell for sure, but I assume it was a different link than the one that is on the DB online help section. Anyway, it worked! Lo and behold, all the options showed up in the right places for me to be able to select "online only", and I have tons of space on my hard-drive again. Not sure if the link will work, but this is it: https://www.dropbox.com/download
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