I installed the Dropbox app on a new MacBook Pro, but the context menu is missing.

Hey voltroner, thanks for posting on our forum. 

When looking at your menu bar, do you see a small Dropbox icon there? If you do, I’d like you to hover over it and tell me the current syncing status and app version it reports.

Apart from the context menu options, can you see any Dropbox syncing icons next to your files, or are they missing, too?

Keep me updated, and we’ll go from there.

Hello Nancy​ !

Dropbox 227.4.4774, says Up to date

I do not see any syncing icons

Can't preview any files, but if I double click (open) a file that is zero kilobytes, say premiere pro file or jpeg, the file will download and open.

Thanks for confirming! Can you also clarify your current Dropbox folder’s location, as indicated under the Sync tab of your desktop app preferences here?

Yes Nancy​, 

Macintosh HD /Users/Voltroner/September Club Dropbox

Thanks for this info, voltroner​.

Can you please follow these steps, to see if they help?
 
-Click on the Dropbox icon from your Desktop and quit the application.
-Open your Activity Monitor from your Mac Utilities folder.
-Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left.
-Re-start Dropbox from the applications folder by double clicking on the Dropbox application.
-Click on the Apple icon in the top left of your screen.
-Click on "force quit".
-Relaunch the finder

If this doesn't work, please send me a few screenshots of what you see when right clicking on your content inside your Dropbox folder. I'd like to have a visual too. Just make sure none of your personal info is shown there. Thanks.

Thank you. Unfortunately that did not work.

yes, both accounts were having the same behavior.

BUT! The advanced reinstall seems to have worked!

Thank you all.

Amazing news voltroner! 😇

Happy to see that your issue is now resolved! 

If you need anything else, give me a shout! 

Hi voltroner​  and welcome to the Dropbox Community. I’m really glad to hear you were able to get the context menu sorted on your new MacBook, and thank you for coming back to share that update!

I’m Theresa 👩‍💻, one of the Community Managers here in the forum. I love joining conversations like this or starting new ones across the board. Since you’ve just set things up on a new device, I’d love to know... is there a particular Dropbox feature you rely on most in your day-to-day?

Looking forward to hearing more from you,

T😸 (Dropbox Community Manager)