Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Waps's avatar
Waps
Explorer | Level 3
8 years ago
Solved

Smart Sync is experiencing an issue

I am having an ongoing issue with Smart Sync.

MacBook Pro 2017- OSX 10.13.6

Drop box 58.4.92

DropBox app is giving me this error.
"Smart Sync is experiencing an issue. To open online-only files, right-click and choose SmartSync and then local."

I have to manually right click, sync to local,  and then open files
(does not auto sync and open files)
Attempting to open "online only" files gives erroers saying the file is corrupt.
(all formats of files)

This also affects linked files through inDesign. 

I have tried the Support recommendation of unloading dropbox kernel but that also errors.

HELP!

desktop
Error Messages
sync
  • Lusil's avatar
    Lusil
    8 years ago
    Sorry to hear about this, Waps. 
     
    Initially, I’d recommend updating your desktop app to our latest stable version (59.4.93) using the offline installer - maybe that will do the trick. 
     
    If you’re still encountering some trouble with this, since you’ve done some initial troubleshooting (awesome work), I’d recommend at this point to continue this discussion via email so as to further investigate. 
     
    For this reason, I was able to locate your ongoing communication with a specialized member of the team and I’ve passed your comments along. Should you require further assistance on this, due to account specific info required to continue troubleshooting, please reply to them via email. Rest assured, they'll do their best to assist you on this. 

11 Replies

Replies have been turned off for this discussion
Show More
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Does this error occur immediately or after a few minutes of waiting for the file to open when they doubleclick an online-only file?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!