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Forum Discussion
DV87
3 years agoHelpful | Level 6
Smart Sync: Option for files I "make available offline" to remain available offline
I used to love Dropbox's Smart Sync feature, but it's gotten very frustrating since it started automatically removing files that it thinks I haven't accessed in a while. I find that it regularly purg...
DV87
3 years agoHelpful | Level 6
Thanks so much for the insight, Jay. I’m not likely to switch to Windows anytime soon… So in the meantime, I think I’d like to downgrade only Dropbox to see if I can get the old functionality back. Three questions for you: (1) Can you recommend an old installer I should use to do the downgrade? (2) Once I’ve downgraded, are there any steps I can take to prevent Dropbox from auto-updating to a version that’s going to give me the same problems? (3) Would you agree that avoiding the use of Smart Sync after the downgrade would be in my best interest given my situation? Thanks again for all your help, Jay. Very much appreciated!
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