Forum Discussion

kkcljanice's avatar
kkcljanice
Explorer | Level 3
4 years ago

Smart Sync option is missing from File Explorer

Hello, I upgraded to window 11 yesterday hoping that this would resolve this issue, but no luck. Now I cannot see if my files are synced locally or on cloud. But strange enough, when I tried to open ...
desktop
GUI
sync
kkcljanice's avatar
kkcljanice
Explorer | Level 3
4 years ago

Megan Hannah 

https://www.dropbox.com/s/nn4qtoc58enuzba/Screenshot%202022-03-23%2016.53.11.png?dl=0

https://www.dropbox.com/s/avffyb77cpsb1no/Screenshot%202022-04-06%20183101.jpg?dl=0

 

Now it turns out that some files have a blue cloud, some have a brown storage box and some files have no icon at all... They are all saved in the same dropbox folder. 

 

I have uninstalled One Drive from my PC and prioritise dropbox extension to first 15. Problem still remains.... =((

 

Steve D I googled and tried many different suggested suggestions, and still doesn't resolve... 

Furthermore, there isn't the Smart Sync function from the dropdown list when I right click on the file. This must be a fault with Dropbox not Window... 

Steve D's avatar
Steve D
Explorer | Level 4
4 years ago

Yep, Dropbox does indeed have some bugs related to the file navigation integration. I'm on a Mac and the integration seems to come and go at random. The context menu options and the icons at the file level come and go at the same time. Many people seem to have the same problem. On the Mac, this could be related to multiple instances of the integration process getting out of control. This is what it looks like on the Mac (I've seen more instances):

You might want to search the Windows Task Manager for processes containing the string "Dropbox" to see if the same thing is happening with File Explorer.  I realize this won't fix the root cause, but it may lead you to a workaround.

 

  • kkcljanice's avatar
    kkcljanice
    Explorer | Level 3
    4 years ago

    Steve D I already tried to resolve this with the first 15 extensions, but no change... This is really giving me headaches... no one seems to be able to resolve this... 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey kkcljanice, can you test something for me?

     

    Is it possible to create a new user profile on your computer and test things out, to see if there's some kind of mis-configuration on your original user account that might be causing this?

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