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Benjamin Gordon
7 months agoHelpful | Level 7
Some files appear in my account online and on my phone but not in my desktop Dropbox folder
hi all. there are some files missing from the desktop app on mac os 15.5.
they are on my dropbox app / account but not downloading to the mac.
any ideas why?
ive tried re-installing, full uninstall, signing out and back in etc etc - nothing working.
any ideas?
29 Replies
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- Benjamin Gordon7 months agoHelpful | Level 7
are you using file provider or dropbox's own system/location?
- littlevee997 months agoExplorer | Level 4
I have tried both of them, but the result is still the same – they don't work. Has this issue been resolved yet?
- Benjamin Gordon7 months agoHelpful | Level 7
exactly the same. are some, older .logicx files syncing for you, just not new ones?
- littlevee997 months agoExplorer | Level 4
That's right. At first, the problem only affected new files. But after attempting to delete everything and re-sync, now the newly synced .logicx files aren't syncing at all. Additionally, there's an unusual issue where a large number of .logicx files with "(conflicted)" appended to their names have appeared.
- Benjamin Gordon7 months agoHelpful | Level 7
yep I've been getting a lot of conflicting files and folders too.
often when bouncing from logic a conflicted copy will be created and ill have to delete the old one and rename the conflicted one to the originals name.
laborious.
- littlevee997 months agoExplorer | Level 4
I hope the team can help us resolve this issue smoothly. Thank you in advance. Hannah
- Benjamin Gordon7 months agoHelpful | Level 7
dbox_ Hannah could you pls get back to us about this?
littlevee99 have you tried an older version of dropbox? i haven't yet but wondering if this is caused by a recent update that happened in the background?
- littlevee997 months agoExplorer | Level 4
Based on my tests with .logicx files, if a file is uploaded to the cloud using macOS 15.5 and then synced to another machine running macOS 14.7.6 or 13.7.6, the .logicx file will not sync. However, other file types sync without issue.
Conversely, if a .logicx file is uploaded to the cloud using macOS 14.7.6 or 13.7.6, it can be synced down to all macOS versions (15.5, 14.7.6, and 13.7.6) without any problems.
I need to use both Sequoia and Sonoma for my work. However, I believe the team is likely working hard to resolve this issue. Thank you. - Benjamin Gordon7 months agoHelpful | Level 7
some of the missing files have returned.
how about you littlevee99 ?
- littlevee997 months agoExplorer | Level 4
I'm going to temporarily stop using Dropbox until there's an update.
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