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Some files appear in my account online and on my phone but not in my desktop Dropbox folder
hi all. there are some files missing from the desktop app on mac os 15.5.
they are on my dropbox app / account but not downloading to the mac.
any ideas why?
ive tried re-installing, full uninstall, signing out and back in etc etc - nothing working.
any ideas?
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i downloaded this and after a bit it started working again - https://www.dropboxforum.com/discussions/101003016/beta-build-225-3-4791/834238
Oh, thank you very much. I will try that. 😃
I tried it, and it worked, even though it's a beta version. Thank you so much! 😀
- Megan
Dropbox Community Moderator
Hey guys!
I was ready to jump in here, and suggest some troubleshooting steps on my end, but it seems everything is now sorted for you, right? 🤓
Happy to see that your issue is now resolved! If you need something else, please let us know, and we'll be more than happy to help every step of the way.
Thank you for your support. 😀
unfortunately its starting happening again.
any ideas?
- Megan
Hey Benjamin Gordon, sorry to hear about that!
Have you tried signing out of the app, and then back in? Any other troubleshooting steps?
Is it the exact same experience as the one you'd mentioned before?
yes, many times. yes the files have disappeared again from the dropbox app. ive tried going back to the public release, new betas. sometimes the files appear but aren't visible to certain applications so something weird is going on.
is it possible to escalate this?
- Megan
Hey Benjamin Gordon!
Yes, I think it's best to switch to email communication in order for me to check a few additional things.
I just sent you an email, and I'll be happy to continue looking into this there. Thanks a bunch!
