Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

aklinger's avatar
aklinger
Explorer | Level 4
3 years ago

Something went wrong error | Can't access shared folder via browser

I routinely access a shared Dropbox folder via browser to download documents. However, for the past couple of weeks, the folder almost never loads and I get an error message stating "something went w...
Error Messages
Share
Shared Folders
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting this here, aklinger!

 

Out of curiosity, have you tried following the same steps via a different browser, or via an incognito window? 

 

Does that seem to work better? 

 

Let me know what you find.

  • aklinger's avatar
    aklinger
    Explorer | Level 4
    3 years ago

    Hi Nancy,

     

    Yes, the same thing happens whether I use Microsoft Edge or Chrome, and whether or not I use an incognito window. The issue may be specific to the folder I'm trying to access, as there is another shared folder I was able to access without a problem.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for clarifying that! Is this shared folder owned by you, or did another user share it with your Dropbox account? 

       

      If the latter, can you please ask them to remove you from it, and then re-share it with you?

       

      I’d like to see if that’ll make a difference.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      aklinger wrote:

      Yes, the same thing happens whether I use Microsoft Edge or Chrome ...

      Just for reference, Edge and Chrome are both built on top of Chromium so a browser issue you experience in one of them will often (but not always) be experienced in the other as well. When troubleshooting, try Firefox or any other browser that's not Chromium based.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!