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aklinger's avatar
aklinger
Explorer | Level 4
3 years ago

Something went wrong error | Can't access shared folder via browser

I routinely access a shared Dropbox folder via browser to download documents. However, for the past couple of weeks, the folder almost never loads and I get an error message stating "something went w...
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aklinger's avatar
aklinger
Explorer | Level 4
3 years ago

Hi Nancy,

 

Yes, the same thing happens whether I use Microsoft Edge or Chrome, and whether or not I use an incognito window. The issue may be specific to the folder I'm trying to access, as there is another shared folder I was able to access without a problem.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for clarifying that! Is this shared folder owned by you, or did another user share it with your Dropbox account? 

 

If the latter, can you please ask them to remove you from it, and then re-share it with you?

 

I’d like to see if that’ll make a difference.

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