We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
RJL
2 years agoHelpful | Level 6
Sorting files by sync status / confusion about syncing status and icons on files
Is it possible to sort files by sync status?
20 Replies
- RJL2 years agoHelpful | Level 6
I have files on my local hard drive displaying the blue icon with chasing arrows which I understand to indicate that the file is in the midst of being synced. When I go to the same folder on Dropbox.com, the file is fully available. If the file is available on Dropbox.com, shouldn't the icon on the local drive be green?
- Mark2 years ago
Super User II
Hi RJL
Has the file been updated locally since it was uploaded to Dropbox? I.e. Dropbox is syncing a change OR is the file open?
- RJL2 years agoHelpful | Level 6
No, the file hasn't been opened locally or updated recently. It is part of a very large group of folders and files being synced to DropBox.
- Hannah2 years ago
Dropbox Community Moderator
Hey RJL, thanks for posting to the Dropbox Community.
At the moment, there's no way to sort files by sync status.
Also, regarding the files with the sync icon, can you please hover over the Dropbox icon in your system tray/menu bar, to see the sync status and version of the app itself?
- RJL2 years agoHelpful | Level 6
The status is
Indexing 1,199 files...
Can't sync "visited Links" (access denied)
Uploading 218,564 files
Downloading 18
The version is 188.4.6302
- Megan2 years ago
Dropbox Community Moderator
Hi RJL, is the number of indexing and uploading files going down as we speak?
- RJL2 years agoHelpful | Level 6
Unfortunately, no
- Megan2 years ago
Dropbox Community Moderator
Hi RJL, can you please try fixing your hardlinks and permissions as outlined here and let me know if syncing gets stuck at the exact same number of files again?
- RJL2 years agoHelpful | Level 6
Hi Megan,
I will do this, but can you tell me what a hard link is and what I am doing when I fix them?
Thanks!
- Megan2 years ago
Dropbox Community Moderator
Hi RJL, if you follow the link on my above reply, you should be able to see a step-by-step on how to do so.
But here they are again.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!