Still syncing desktop and downloads

Hi there mdea1a - sorry to hear about this.

Can you please navigate to your backups page and let me know if you're able to find and/or delete your backups from there?

If you do and the issue persists, please send us a screenshot of the app's status so that we can have a look too.

Thanks!

Thank you. Yesterday, I tried to delete the backups from the web page you linked. And it subsequently deleted my downloads and desktop files on the computer too. And so I had to restore them. It says that it is unlinked. It says backup is disabled. It said that before I reinstalled per the other instructions in this forum.

Here is the second screenshot of the local app

Hi mdea1a, thanks for the screenshots! 

Based on the info that you shared with us, it seems that Backup is indeed disabled. 

Is your Downloads & Desktop folder both inside Dropbox as we speak? 

Yes and as noted, when I try to remove it, it deletes the files from online Dropbox but also locally on my computer. Hope there is a solution to disconnect it. Here is the screenshot of how it shows in Finder within my Dropbox

Hi mdea1a, out of curiosity, can you try out these steps, and let me know if you can do this, or if you get any errors? 

When I get to the Account section and hold down option+H (no "alt" key on Mac?) I don't get shown the "Reset OS folder locations" option - instead I get shown three options: Fix Permissions, Fix Hardlinks, or Reset File System Warning options. At the bottom of the screen that pops up, there is also a button that says Add Team Account. I can't get a screenshot as the pop-up that shows these disappears as soon as I release the keys?

Hi mdea1a, interesting. 

Let me ask: do you get any specific errors when trying to move the desired folders from within your Dropbox folder, to the paths they were originally, before you enabled Backup? 

MeganI don't know how to do that. I don't know the original paths. I don't even know how they got there in the first place, as I never chose to backup these three local folders.

Also, can you clarify, I was seeking an answer to my prior response - as to why what is supposed to show with alt-H (option-H) is not what I am seeing?
When I get to the Account section and hold down option+H (no "alt" key on Mac?) I don't get shown the "Reset OS folder locations" option - instead I get shown three options: Fix Permissions, Fix Hardlinks, or Reset File System Warning options. At the bottom of the screen that pops up, there is also a button that says Add Team Account. I can't get a screenshot as the pop-up that shows these disappears as soon as I release the keys?

Thank you for trying to help fix this issue.

Hi again Megan do you have remote in support. Now it is really messed up. I tried to move the My Local out of Drobox into my harddrive, which seemed ok. Then I tried to delete it out of my harddrive, and now my Finder and Downloads do not work AT ALL. I really need more than typing this out. How do I request remote in support?