Still syncing desktop and downloads

Dropbox hijacks the computer. the Mac OS is housed in Dropbox and all the key files with it. you can disable backups but, you can't remove the Mac OS from the dropbox folder without losing everything. It's insane. I can't believe you guys don't have a real way to fix this. it happens repeatedly to your customers and it's extremely disconcerting. Because I don't pay for my dropbox account I can't get any real support with this and if try to remove Dropbox from my Mac it takes the OS and key files with it. It's scary and strange and your team should figure out a clean and clear pathway for customers to disentangle dropbox from forced housing the core of the computer and someone somewhere should be figuring out how to prevent it from happening in the first place. It feels very sketchy and like a foreign invader (dropbox in this case) is taking over. No dropbox rep so far has been able to figure out how to safely remove the computer system from dropbox and apple tells me it's a dropbox issue and I need to talk to your company about it. It's incredibly frustrating and completely disconcerting. Please, figure it out and offer a real solution.

Hi mdea1a, your Support options depend on the plan you're using. 

Remote access might sometimes be available when using our chat support, which is available on paid plans. 

What I mean when I say to move the content back to their original path, is to take your Documents, or Desktop content, and copy them from within your Dropbox folder, outside to where they were originally.  

When you say your Finder and Downloads don't work at all, could you share some additional info with me as to what happens? 

If you have any screenshots, let me know!

Hi Megan I've been in live chat support all morning. They would not remote into my computer even though I have a paid account. The person couldn't figure it out and escalated to an "Advanced Support" team. I'm still waiting to hear back. I sent multiple screenshots to that ticket agent.

Do you have the ticket number reference, in order for me to locate the ticket on my end mdea1a? 

23011485

Thanks for that mdea1a!

I was able to locate your ticket, and I can see that it's been escalated to the relevant department. 

Hang tight, and an agent will be with you shortly, to investigate on this!

Can you please share the solution that you arrive at for the above? I would like to heal my system too.

Hey helpme5 - sorry to hear about this.

Could you let us know some additional information so that we can assist further? For example, what is your computer's OS version and the status and version of the Dropbox desktop app installed there? 

Also, can you confirm which troubleshooting steps you've attempted so far? 

Thanks so much! 

It was an accident that I hit the accept as solution button.

I have delineated the problems and attempted fixes over and over. I am not repeating them again. I'm waiting to hear from the advanced support team. But I will add that I am on a 2020 MacBook Pro with Sonoma, fully updated. The version of Dropbox is v187.4.5691 and the status if normal/fine.

Hi mdea1a, thanks for sharing that again with us, and for the patience in regards to that. 

As for the frustration, it seems my colleague, Walter asked helpme5 for some more info. 

Definitely let us know more as to how your case is going as soon as you have a response, and the culprit of what could be causing this.