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Forum Discussion
Stop saving uploaded photos on my phone
Hello. Thank you for any help you might provide. (I take it because I am not a paid user I can’t call tech support?)
I hope this is the correct board. If not, please advise? This is my first ti...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi HappyCake, thanks for your message!
Just for clarification, are you looking to delete the original photos from your phone itself, and not in the Dropbox mobile app?
Are you aware that deleting files from the Dropbox mobile app will also delete them from the site and your computer once the deletion is synced over?
This will help me to assist further!
Hi Jay! THANK YOU!!!
So... I may not be explaining this well. Let me start over? (Sorry!)
Ok... I turn on the camera on my Android/Samsung phone.
I take a photo.
In the camera app, I tag that photo to share.
I click on Dropbox.
I click ADD TO DROPBOX.
My Dropbox folder opens.
I select UPLOAD HERE.
It says "Uploading to Dropbox," then "Uploaded to Dropbox!"
I go to my computer and open Dropbox.
There's the photo! Cool...
I slide it onto my computer and it is now out of my Dropbox.
BUT... I go back to my phone and open Dropbox and click on FILES, Upload and... BOO! There it is.
Ugh!!!
I select it... there is a checkmark on it now... but??? Don't see a way to delete it.
???
And there are HUNDREDS of old photos there, dating back forever.
I want all of them GONE.
When I remove ANYTHING from Dropbox, I want it gone.
Can you help? Either way... I appreciate you Jay. THANK YOU!
Victoria
Portland, Oregon
- Megan
Hi HappyCake, thanks for the step-by-step description you gave us!
It's kind of odd that after you move your content outside of your Dropbox folder, it remains active in your Dropbox account on your mobile.
Do you use the stable version of our desktop app? You can check by locating your Dropbox icon on the task bar, next to your WiFi and hover your mouse there. That should give you some numbers.
As for the delete option on the mobile, what happens if you click the three dots, on the right part of the file? Does that give you the option to delete the file?
If not, feel free to send me a few screenshots of what you see on the mobile app, in order for me to have visual too,
Thank you so much Megan! Appreciate your help!
Now I’m getting an error when I try to move something from my phone into dropbox.
It says. “Network error. Your file will upload again in the app when you return back online.”
I am online. My computers are working fine.
I have to be honest. This is getting too complicated and time-consuming.
I don’t need to upload to Dropbox to move things from my phone to my computer.
It’s convenient when it works but when it doesn’t, like now, which is the first time this has ever happened by the way… I can just plug my phone into the computer and transfer things that way.
Again I really appreciate your help and the help of the others.
I know you want to help, but I’d like to let it go. I love Dropbox (it’s GENIUS!) and this is the first time I’ve had trouble with it. It’s ok… I’ll get by.
Thank you again!
