Forum Discussion

HappyCake's avatar
HappyCake
Explorer | Level 3
2 years ago

Stop saving uploaded photos on my phone

Hello. Thank you for any help you might provide. (I take it because I am not a paid user I can’t call tech support?)   I hope this is the correct board. If not, please advise? This is my first ti...
Mobile
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HappyCake's avatar
HappyCake
Explorer | Level 3
2 years ago

Thank you so much Megan! Appreciate your help!

 

Now I’m getting an error when I try to move something from my phone into dropbox.

 

It says. “Network error. Your file will upload again in the app when you return back online.”

 

I am online. My computers are working fine.

 

I have to be honest. This is getting too complicated and time-consuming.

 

I don’t need to upload to Dropbox to move things from my phone to my computer.

 

It’s convenient when it works but when it doesn’t, like now, which is the first time this has ever happened by the way… I can just plug my phone into the computer and transfer things that way.

 

Again I really appreciate your help and the help of the others.

 

I know you want to help, but I’d like to let it go. I love Dropbox (it’s GENIUS!) and this is the first time I’ve had trouble with it. It’s ok… I’ll get by.

 

Thank you again!

HappyCake's avatar
HappyCake
Explorer | Level 3
2 years ago

Hi again Megan! Hey... to answer your question. (Sorry.) The number is 168.4.4802

 

:-0)

 

Is that good?

 

Victoria

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    The mobile app is mainly used to preview and upload files. It might take a short time for files to appear deleted from within the mobile app after they were deleted from the computer and site.

     

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

    • HappyCake's avatar
      HappyCake
      Explorer | Level 3
      2 years ago

      Hi Jay. I can't do this. I'm sorry.

       

      I just want DB to stop all connection to photos I have on my phone's Internal Storage. I want DB SEPERATE from my files unless I specifically load them into DB.

       

      Just becuse I take a photo with my phone, doesn't mean I want DB to display it or in any way connect to it on its own.

       

      When I open DB, and click FILES, and then UPLOAD, I see all my photos. 

       

      I think, now, that this is purposeful. DB is then saying, great... what do you want to upload?

       

      Just figuring this out.

       

      So... I don't want DB accessing my photos.

       

      Ugh. 

       

      THANK YOU for your help!

       

      Victoria

      • HappyCake's avatar
        HappyCake
        Explorer | Level 3
        2 years ago

        PS. I realize... those photos are not in my Internal Storage. They are on my SD Card.

         

        I want DB to stay out of my SD Card, please.

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