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lukeneedshelp's avatar
lukeneedshelp
New member | Level 2
1 year ago
Solved

Stuck on indexing on Mac

Hi. I re-installed Dropbox due to a day of files not syncing. It's now not even indexing files. Any help would be appreciated. I've tried fixing permissions, only syncing a small number of folders, n...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey lukeneedshelp, thanks for bringing this to our attention.

 

Did you notice that this started happening after some kind of update on your OS or the Dropbox app?

 

What's the exact sync status when hovering over the Dropbox icon in your menu bar?

 

Let me know and we'll go from there.

  • lukeneedshelp's avatar
    lukeneedshelp
    New member | Level 2
    1 year ago

    Hi Hannah - I've been on the new mac OS for at least a week now so not totally new. Thetoolbar says Dropbox 211.4.6008 Indexing...

     

    Thanks in advance.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      lukeneedshelp, can you right click on your local Dropbox folder, go to “Get info” and send us a screenshot of the next window you’ll get?

      • lukeneedshelp's avatar
        lukeneedshelp
        New member | Level 2
        1 year ago

         Nancy hope this helps somewhat

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