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lukeneedshelp's avatar
lukeneedshelp
New member | Level 2
2 years ago
Solved

Stuck on indexing on Mac

Hi. I re-installed Dropbox due to a day of files not syncing. It's now not even indexing files. Any help would be appreciated. I've tried fixing permissions, only syncing a small number of folders, n...
desktop
dropbox business
Mac
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lukeneedshelp's avatar
lukeneedshelp
New member | Level 2
2 years ago

Hey Megan - thanks. I tried them earlier in the day to no avail and again just now, unfortunately still stuck on indexing.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey lukeneedshelp, hm I see.

 

Have you tried contacting our Support directly for this? I'm suggesting this, since they'd have more visibility to the account and device-specific info needed for this. 

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

  • lukeneedshelp's avatar
    lukeneedshelp
    New member | Level 2
    2 years ago

    As I was writing a ticket, half an hour later, it weirdly sprung into action. Must've been one of your earlier fixes. Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Awesome news lukeneedshelp!

     

    If you need anything else, just give us a shout! 😎

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