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Sync icons are no longer visible after Dropbox update on Windows
Hi there,
Today, Dropbox automatically updated and ever since I can no longer see the sync icons on my files. I've repeatedly restarted and also checked the ShellIconOverlayIdentifiers section in the registry to make sure they weren't bumped out by OneDrive and Google but this is not the case. I'm not sure how else to get them back? Any help would be appreciated. Thanks!
Dropbox automatically updated and ever since I can no longer see the sync icons on my files.
If you received the Dropbox for Windows update, the sync icons would have moved to a new location. They're no longer on the files themselves. Instead, Windows now has a Status column for services that use the new Cloud Sync API. If you received this update, make sure you have the Status column visible in Explorer.
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I opened a case and have sent screenshots to support.
I am being told on ticket #24884796 that this is a Windows issue, and I am being asked to edit the Windows registry for potential fixes. This issue appears to be related to the icon API changes referenced in this thread and should be resolved without the need for extensive registry edits. Maybe someone else can jump on the ticket? I was asked to "reboot" to fix it.
I have the same issue, but using the desktop app.. Does it mean I need to uninstall the desktop app and install the dropbox for windows app? I have the same version of dropbox app and windows 11 on my laptop, but the icons are fine on that one...
Having this issue. All the above steps are not working. So glad I switched to Windows from Mac. I love troubleshooting Windows issues in my precious spare time 😒
I DO NOT have this option after updating Dropbox from the website
I ended up uninstalling the the web downloaded version, and installed the Dropbox found on the Microsoft store... Worked fine after..
I fixed this by rearranging (renaming) the shellconoverlayidentifiers.
Go to Registry Editor.(HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers)
Rename each Dropbox registry by adding spaces at the beginning of the filename. I used 3 spaces for each entry.
Close registry and get your icons back.
- Megan
Dropbox Community Moderator
Hey Jamieharrington, thanks for posting here!
Judging by your latest message in this thread, it looks like you managed to fix this issue, right? 😇
Just checking to see if you'd like me to jump in here, and troubleshoot with you, or if you're all set.
