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petrusrung22's avatar
petrusrung22
Explorer | Level 4
4 years ago
Solved

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
desktop
sync
Web
  • Walter's avatar
    Walter
    4 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

petrusrung22's avatar
petrusrung22
Explorer | Level 4
4 years ago

It is stuck on a 1.51 GB media file....stuck, meaning it is frozen on this file.  That status of it has been frozen for days.  If I could cancel the sync of this file I would. 

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Glad to hear that DGr - thanks for keeping me in the loop too!

 

See you around the Community and have a lovely weekend!

  • MikeA2523's avatar
    MikeA2523
    Explorer | Level 3
    4 years ago

    I ma having a similar issue. Except it's 2 files that won't finish syncing, and I cannot see what they are nor how large they are. But it does bog down my Mac. Sometimes I get the spinning wheel of death. When I go to pause the sync that will usually solve the slow problem, but it comes back after the sync is unpaused. This just started happening a couple weeks ago. Up until then, Dropbox worked like a charm.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey MikeA2523, could you try fixing your hardlinks and permissions as outlined here and let me know how it goes?

       

      Thanks so much!

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