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Forum Discussion

petrusrung22's avatar
petrusrung22
Explorer | Level 4
4 years ago
Solved

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
desktop
sync
Web
  • Walter's avatar
    Walter
    4 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, AlsubaieMohammed, welcome to our Community! 

 

Can you please check the exact sync status and version of the app for me? 

 

If you also click on the Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything listed there?

 

Let me know more, and we'll take it from there!

AlsubaieMohammed's avatar
AlsubaieMohammed
Explorer | Level 3
3 years ago

Hello Megan,

 

The sync status is showing " Syncing 2 files" and also no listed issues on "view sync issues'

 

the version is : 163.4.5456

 

 

Kind regards,

Mohammed Alsubaie

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AlsubaieMohammed, have you checked to make sure that there are no 'invalid characters' that could be preventing your files from getting synced? 

     

    If I were you, I'd also try to sign out, then back into the app. 

    • AlsubaieMohammed's avatar
      AlsubaieMohammed
      Explorer | Level 3
      3 years ago

      Many thanks to you Megan, issue is now resolved 

       

       

      Regards,

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