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petrusrung22's avatar
petrusrung22
Explorer | Level 4
4 years ago
Solved

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
desktop
sync
Web
  • Walter's avatar
    Walter
    4 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Octothorpe, if you access your Dropbox folder, do you see your files and folders being up to date?

 

What does your syncing status report at the moment?

Octothorpe's avatar
Octothorpe
Explorer | Level 4
3 years ago
Hi Megan

Files are up to date and sync status is syncing (because the pop up menu allows pause etc) but it’s obviously finished, although icon persists with sync logo

Thank you
  • iancackett's avatar
    iancackett
    Helpful | Level 6
    3 years ago

    I had a similar issue after the upgrade to Sonoma 14.0 this morning (MacBook Air 2020, 13”, Intel, running Dropbox v183.4.7058) but it seems to have resolved (at least for now).

     

    After the upgrade, Dropbox did a complete re-index of my several thousand files (thankfully found no changes), then I got stuck in the “Sync’ing” situation with no further info. Was still going after an hour.

     

    Noticed after loading Activity Monitor and sorting processes to show highest CPU usage that “fileproviderd” was using 80% CPU. Files in Dropbox show sync’d and available offline (green checkmark, my preference) however, but something was clearly still going on.


    Since restarting, I notice a bit of ad-hoc sync’ing on startup (sometimes a few minutes), then it seems to settle down and show finished.

     

    Must admit, I will be watching this carefully before upgrading my other (main) laptop, and might wait for the 14.1 release.

    • iancackett's avatar
      iancackett
      Helpful | Level 6
      3 years ago

      I think what I encountered on my MacBook Air may not be common thankfully.

       

      I just also (perhaps unwisely, but what the heck) also upgraded my MacBook Pro 13” 2022 Apple M2
 with zero issues. Dropbox sync’d cleanly right after Sonoma installation.

       

      So perhaps, given it’s my older machine that seemed to require a complete re-sync/index by Dropbox, that it’s just the sheer complexity of the state of an older installation, its configuration & cache etc. The M2 (which had no issues) had only had Dropbox installed on it about a week ago.

       

      Hope the above helps and that those encountering this sync issue are finding it eventually resolves, maybe after a restart or two or some time.

    • Octothorpe's avatar
      Octothorpe
      Explorer | Level 4
      3 years ago

      Thank you iancackett, Megan , Hannah 

       

      The problem seems to have been solved.

       

      I tried deleting some folders and dropping them back in and it appears to have worked!

       

      The icon is no longer stuck and I have the "up to date" message.

       

      Thanks again for all of your help and suggestions

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