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Sync never finishes - Windows Dropbox v171.4.6182
I've used Dropbox for years and never run into this issue.
Dropbox is stuck syncing about 8,500 files (1.2 GB) (the exact number changes from moment to moment). Many folders are stuck with the blue sync icon. The tooltip says, "Uploading 22 files, downloading 8588 files." It doesn't have a download speed indicator which it usually does. I've tried restarting my computer and also I've let my computer stay on overnight for a few days and the number hasn't budged.
I've tried to make some folders Online-only to reduce the number of downloading files but they won't update to that setting. I have plenty of free space on my Dropbox account and hard drive. My internet is working properly for everything else.
No problem, ghanson752.
Can you please simply reinstall the Dropbox app through this link, to see if that helps?
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- Hannah
Dropbox Community Moderator
Sorry to see your syncing is stuck, ghanson752.
Can you try the steps outlined in this article, to see if they help?
Let me know how it goes.
Thank you for your quick response! Unfortunately I've gone through most of these suggestions to no avail.
I am currently trying to delete some unnecessary files to reduce the total number - Apparently a few creative apps were using my Dropbox drive as cache.
I'm not sure but it seems like recently changed files are being synced properly but there's a large backlog of files that just sit there syncing and doing nothing.
Estou tendo o mesmo problema, meu arquivos ficam sincronizando, mas nunca termina ... já fiz tds os passos do link enviados a cima, ja reiniciei a maquina, já testei aminha internet que está ok... mas nada resolve.
Fica marcando como sincronizando, mas nao baixa o numero e nao aparece a taxa de download.
- Hannah
Thanks for the update ghanson752 and sorry to see you're also having this issue, Amanda_EGD.
Can you both click on the Dropbox icon in your system tray, then on your initials/profile pic and then on "view sync issues", to see if there's anything there?
Thanks for the reply, it says "no issues."
- Hannah
No problem, ghanson752.
Can you please simply reinstall the Dropbox app through this link, to see if that helps?
It now says indexing 97,000 files but that number is going down. I'll give it some time and let you know if it's behaving better.
This seems to have fixed it! Thanks for your help!
Obrigada pelo retorno, mas diz sem problemas ....
- Walter
Hey Amanda_EGD, sorry to to jump in, but could you send us a screenshot of the app's exact status as shown in your system tray at the moment?
Thanks!
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Olá, Amanda_EGD, desculpe interromper, mas você poderia nos enviar uma captura de tela do status exato do aplicativo, conforme mostrado na bandeja do sistema no momento?
Obrigado!
