Forum Discussion

lucamosca1's avatar
lucamosca1
Helpful | Level 6
3 years ago
Solved

Sync stuck ... and I don't know where

I have a big archive (about 80+GB and 60k files) imported to a Dropbox account, I understand that the initial sync won't be immediate but now appears stuck. Chat support told me to check if there a...
desktop
sync
  • lucamosca1's avatar
    lucamosca1
    3 years ago

    Good news, reinstallation fix all the issues and I've been able to have all my content in sync in less than 4 hours.

     

    Some hypotesys and suggestion (sorry, I worked as a software QA 😄 )

    - Adding shared folder while the very first sync is running cause a loud mid-air collision and the client is basically blocked

    - Reinstallation restored everything, maybe because the first sync hasn't been interrupted by other invasive tasks and the application was able to perform in order all action needed (indexing, download and upload at the same time)

    - The emergency options in the "hidden" menu didn't solve my issue: since only reinstallation worked I suggest to add a button to trash every data used by application such as local database and restart from scratch, this can clean up everything and start a first sync without reinstalling.

     

    Thanks

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thank you for the updates lucamosca1! 

 

I'll be waiting for your news in regards to this. 

lucamosca1's avatar
lucamosca1
Helpful | Level 6
3 years ago

Good news, reinstallation fix all the issues and I've been able to have all my content in sync in less than 4 hours.

 

Some hypotesys and suggestion (sorry, I worked as a software QA 😄 )

- Adding shared folder while the very first sync is running cause a loud mid-air collision and the client is basically blocked

- Reinstallation restored everything, maybe because the first sync hasn't been interrupted by other invasive tasks and the application was able to perform in order all action needed (indexing, download and upload at the same time)

- The emergency options in the "hidden" menu didn't solve my issue: since only reinstallation worked I suggest to add a button to trash every data used by application such as local database and restart from scratch, this can clean up everything and start a first sync without reinstalling.

 

Thanks

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