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Syncing icons are missing on Mac OS
Application Affected Dropbox desktop app / newest update as of 2/3/2026 Device M3 iMac Operating System/Browser (if using the web) Sequoia Dropbox App Version (if using the app) 241.4.4795 Qu...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi there J-Reacher - sorry to hear you're having issues with this.
Have you tried logging out of the Dropbox desktop app through the app's preferences and then back in since you first noticed this?
If not, can you give it a go and let me know if this persists?
While we're at it, if you have any other 3rd party apps that are running on your computer, please temporarily disable them as they might be interfering.
In any case, keep us posted!
I have logged out and then back in.
I have reinstalled the DB app after doing a complete delete of DB app. Then it went into sync mode and had all blue check icons but none of them turned to green even after hours of sync. So I restarted and then all the blue icons disappeared.
I have already indicated: I did some research and it was suggested to remove any apps like ONE-DRIVE so I did remove it on the M3 but that didn't help. I also have ONE-DRIVE on the M4. I HAVE A COMPLETE CLONE OF MY BOOT DRIVE ON MY M3 ANE M4 AND THE M4 IS RUNNING FINE!
So this is an issue with your app. I did not have the problem until DROPBOX chose to update the app WITHOUT MY PERMISSION. So FIX IT!
- Walter
I see, thanks for the update and sharing your thoughts on this J-Reacher.
At this point. can you perform a clean advanced reinstall and let me know how it goes?
Nope - didn't work. I followed the instructions and re-connected to my DB drive so it can start re-syncing.
The blue icons came up and I have been letting it sync but then I rebooted and now no blue icons. DB icon in the menu bar says it's syncing. Just doesn't indicate it with the blue or green icons.
Really wish you guys wouldn't have auto update. Seems like this has been a problem in the past. IDK why you guys can't figure it out. I have wasted so much time on this issue -
This is a FRIGGIN JOKE! The sync icons came back over the weekend and now this morning they are gone again on my M3. Machine was on all night - was fine last night when I stopped working @ 9:30.
Wow if DB is this unstable with something this simple then is this service trustworthy for our files?
Oh and now I just got an email from DB about AI power. MAYBE they should be working on what doesn't work before they introduce more things that WON'T WORK!
- Dell_Dropbox
Community Manager
J-Reacher sometimes things just need to work the way we expect them to, so I completely understand your response here. I took a look into your support case and saw that your issue has been escalated so it can be investigated thoroughly.
But beyond your individual case, you've made larger points about how changes are implemented and shown the effects of how they impact customers. You highlighted the need for more control over which version of the app you're using, and we'll take your feedback and raise it to the appropriate team.
Well if something as simple as this becomes an issue which still hasn't been resolved then how can a customer rely on their files being on your server?
This has been an issue in the past - not with me but with other customers. I have used DB for many years and never had an issue until now.
But if this is going to become the norm - where things just happen and you guys don't know why then it worries me about the trust I have with my files being on your server.
