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J-Reacher's avatar
J-Reacher
Explorer | Level 3
1 month ago

Syncing icons are missing on Mac OS

Application Affected Dropbox desktop app / newest update as of 2/3/2026 Device M3 iMac Operating System/Browser (if using the web) Sequoia Dropbox App Version (if using the app) 241.4.4795 Qu...
desktop
Mac
sync
J-Reacher's avatar
J-Reacher
Explorer | Level 3
1 month ago

I have logged out and then back in. 

I have reinstalled the DB app after doing a complete delete of DB app. Then it went into sync mode and had all blue check icons but none of them turned to green even after hours of sync. So I restarted and then all the blue icons disappeared. 

I have already indicated: I did some research and it was suggested to remove any apps like ONE-DRIVE so I did remove it on the M3 but that didn't help. I also have ONE-DRIVE on the M4. I HAVE A COMPLETE CLONE OF MY BOOT DRIVE ON MY M3 ANE M4 AND THE M4 IS RUNNING FINE!

So this is an issue with your app. I did not have the problem until DROPBOX chose to update the app WITHOUT MY PERMISSION. So FIX IT!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

I see, thanks for the update and sharing your thoughts on this J-Reacher. 

At this point. can you perform a clean advanced reinstall and let me know how it goes?

  • J-Reacher's avatar
    J-Reacher
    Explorer | Level 3
    1 month ago

    Nope - didn't work. I followed the instructions and re-connected to my DB drive so it can start re-syncing.

    The blue icons came up and I have been letting it sync but then I rebooted and now no blue icons. DB icon in the menu bar says it's syncing. Just doesn't indicate it with the blue or green icons.

    Really wish you guys wouldn't have auto update. Seems like this has been a problem in the past. IDK why you guys can't figure it out. I have wasted so much time on this issue - 

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      I see, thanks for the update on this one J-Reacher - much appreciated.

      I was able to locate your ticket with our support team and pass your comments on so that the expert who's looking into your case is aware. 

      They'll be getting back to you soon, but please let me know if you have anything else to add in the meantime. 

      • kellyA's avatar
        kellyA
        Explorer | Level 4
        1 month ago

        I have been having this issue as well and have tried all the recommended "fixes" stated above. This appears to be a dropbox issue - would love to see speedy fix from dropbox!

        Thanks!

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