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J-Reacher's avatar
J-Reacher
Explorer | Level 3
1 month ago

Syncing icons are missing on Mac OS

Application Affected Dropbox desktop app / newest update as of 2/3/2026 Device M3 iMac Operating System/Browser (if using the web) Sequoia Dropbox App Version (if using the app) 241.4.4795 Qu...
desktop
Mac
sync
J-Reacher's avatar
J-Reacher
Explorer | Level 3
1 month ago

Nope - didn't work. I followed the instructions and re-connected to my DB drive so it can start re-syncing.

The blue icons came up and I have been letting it sync but then I rebooted and now no blue icons. DB icon in the menu bar says it's syncing. Just doesn't indicate it with the blue or green icons.

Really wish you guys wouldn't have auto update. Seems like this has been a problem in the past. IDK why you guys can't figure it out. I have wasted so much time on this issue - 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

I see, thanks for the update on this one J-Reacher - much appreciated.

I was able to locate your ticket with our support team and pass your comments on so that the expert who's looking into your case is aware. 

They'll be getting back to you soon, but please let me know if you have anything else to add in the meantime. 

  • kellyA's avatar
    kellyA
    Explorer | Level 4
    1 month ago

    I have been having this issue as well and have tried all the recommended "fixes" stated above. This appears to be a dropbox issue - would love to see speedy fix from dropbox!

    Thanks!

    • J-Reacher's avatar
      J-Reacher
      Explorer | Level 3
      1 month ago

      Hey Kelly,

      When did you start having this problem? What machine are you having an issue with? This issue started the other day for me after the upgrade on my M3 Mac. My M4 Mac has no issue. So just curious because this has been expedited to their top techs on what to do to solve this. So I would like to know from you so that I can show them that this is a bigger issue than just me. Then I can keep you informed on what I find out. 

      Thanks

      • kellyA's avatar
        kellyA
        Explorer | Level 4
        1 month ago

        Im using a MacApple M2 Pro, and it was happening for the past 2-3 days, I wasnt on the most recent OS, so I updated this morning to tahoe 26.2, and still no sync icons. Seems like dropbox has had this problem a lot, since I see a bunch of related threads over the years for this exact issue. 

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