Your workflow is unique đšâđ» - tell us how you use Dropbox here.
Forum Discussion
Syncing icons are missing on Mac OS
Application Affected Dropbox desktop app / newest update as of 2/3/2026 Device M3 iMac Operating System/Browser (if using the web) Sequoia Dropbox App Version (if using the app) 241.4.4795 Qu...
I have tried working with the support Ai bot - but it has not been helpful. I cannot find anywhere in my account to change my "sync" preferences. The Ai bot could not manage to help. This is what it said -
"Hereâs what you can try:
- Click the Dropbox icon in your menu bar.
- Click your avatar (profile picture or initials).
- Select Preferences, then go to the Sync tab.
- Look for a message about âCloud Filesâ or âDropbox folder updates."
The problem is - when I click on my avatar/initials - there is no "preferences" to select. That is literally not an option. And I have searched EVERYWHWERE on my account - there is NO WHERE to manage my sync preferences, which i think is also why no sync icons are displaying in my finder window.
ok I found the preference area, however, I still dont have any sync icons and there was nothing helpful under the "preference" tab.
Honestly I donât think itâs anything on our side. Got on my computer this morning and my M3 was working fine. I didnât do anything. Went to bed last night, not working and then today working. So my M4 now wasnât working this morning. So I quit DB app, then changed the name of the drive. Launched DB, went through the setup to re-sync. Changed the drive name back and then synced. The blue icons still didnât show up until I rebooted. Once I logged back in I did a force quit of the Finder after DB was running and then it showed up.
