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Syncing icons are missing on Mac OS
Application Affected Dropbox desktop app / newest update as of 2/3/2026 Device M3 iMac Operating System/Browser (if using the web) Sequoia Dropbox App Version (if using the app) 241.4.4795 Qu...
Dell_Dropbox
Community Manager
Community ManagerJ-Reacher sometimes things just need to work the way we expect them to, so I completely understand your response here. I took a look into your support case and saw that your issue has been escalated so it can be investigated thoroughly.
But beyond your individual case, you've made larger points about how changes are implemented and shown the effects of how they impact customers. You highlighted the need for more control over which version of the app you're using, and we'll take your feedback and raise it to the appropriate team.
Well if something as simple as this becomes an issue which still hasn't been resolved then how can a customer rely on their files being on your server?
This has been an issue in the past - not with me but with other customers. I have used DB for many years and never had an issue until now.
But if this is going to become the norm - where things just happen and you guys don't know why then it worries me about the trust I have with my files being on your server.
