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jarvist's avatar
jarvist
New member | Level 2
3 months ago
Solved

Syncing is suddenly very slow/stopped after the last desktop app update

Device M4 MacBook Pro Operating System/Browser (if using the web) Sequoia 15.7.1 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Synching...  (does not say how many files) Q...
desktop
Mac
sync
  • Walter's avatar
    Walter
    2 months ago

    Hey cyeager - could you update to the latest stable version of the Dropbox desktop app from this page and let us know if this persists for you?

jarvist's avatar
jarvist
New member | Level 2
3 months ago

I have 474GB on Dropbox, but have only changed a few files lately.

I've checked everything I can in that article.  
* There is no problem with the Internet connection,
* Dropobox has been enabled on my Mac for a long time and worked flawlessly until the latest update of Dropbox.  
* Date and time are correct

There *is* an antivirus (Falcon Crowdstrike) that was installed by my employer and which has no settings that I can change.  But again, this was installed long ago and Dropbox worked with it just fine until the latest update of dropbox.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for the update, jarvist.

Can you also let me know what the exact number of files in your Dropbox folder is? Could it be more than 300K?

If so, can you remove some folders with selective sync, to see if that makes things better?

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