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jarvist's avatar
jarvist
New member | Level 2
3 months ago
Solved

Syncing is suddenly very slow/stopped after the last desktop app update

Device M4 MacBook Pro Operating System/Browser (if using the web) Sequoia 15.7.1 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Synching...  (does not say how many files) Q...
desktop
Mac
sync
  • Walter's avatar
    Walter
    2 months ago

    Hey cyeager - could you update to the latest stable version of the Dropbox desktop app from this page and let us know if this persists for you?

cyeager's avatar
cyeager
New member | Level 2
2 months ago

I'm having the exact same issue. I'm on Starlink internet, 34Mbps upload speeds, trying to upload a 1.2 GB file through Dropbox, it has been uploading for 20 minutes and only has uploaded 24MB. This is slower than the rural internet upload speeds I had pre-Starlink.

What is going on with this terrible Dropbox desktop app?? I need to upload my file tonight for a deadline. This is why I pay for Dropbox's service... This isn't a network issue on my end. Uploads to YouTube, other platforms are fast. This is something with the Dropbox desktop app.

Update: I uploaded the file to Google Drive and it took about 20 minutes for the 1.2 GB file. So again, this looks like an issue with the Dropbox app.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Sorry to see that you're having this issue, cyeager; I'll make sure to pass your feedback along to our team.

    To see if it helps at all, please check your settings, by following these steps, to see and manage how much bandwidth your internet uses to run the Dropbox desktop app and make sure it's not limited.

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