Forum Discussion

jarvist's avatar
jarvist
New member | Level 2
3 months ago
Solved

Syncing is suddenly very slow/stopped after the last desktop app update

Device M4 MacBook Pro Operating System/Browser (if using the web) Sequoia 15.7.1 Dropbox App Version (if using the app) 233.4.4938 Syncing Status Synching...  (does not say how many files) Q...
desktop
Mac
sync
  • Walter's avatar
    Walter
    3 months ago

    Hey cyeager - could you update to the latest stable version of the Dropbox desktop app from this page and let us know if this persists for you?

Summit Geomatic's avatar
Summit Geomatic
Explorer | Level 4
8 days ago

We have had the same issue. Updated DropBox a few weeks back and it was noticeably slower. I have just tried installing the 'stable' version, however this doesn't seem to have helped much as far as I can see.

When syncing files previously they would appear pretty much straight away after activating the file folder. Now we are lucky to see files appear after 2 minutes or so. Typical folder size I am refering to consists of 200 odd files in 20 folders with 300 - 500 MB so they are not huge.

I am running WIN 11 Pro. Internet speed is 54 Mbps download 18.8 Mbps upload.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 days ago

Hey Summit Geomatic​, let's jump right into this!

Would you mind clarifying the app's current syncing status and version that you're using? You can find it by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi.

While you're at it, could you also confirm the update you mention at the beginning of your post? Are you referring to the Dropbox for Windows update? 

Also, can you let me know how many files you currently have in your Dropbox folder? To check the number of files in your Dropbox folder, use your computer's file explorer, right-click the folder and view Properties.

Let me know more, and we'll take it from there!

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