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MM112's avatar
MM112
Explorer | Level 3
2 years ago

Syncing issue after shared folder icons changed

Yesterday, the appearance of several shared folder icons changed and I’m unable to sync any new content or changes.  Nothing has changed today after restarting the next day.  Several icons no longer ...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there, MM112, thanks for the screenshots! 

 

Would you mind clarifying the app's version, along with its syncing status, please? 

 

You should be able to locate both by checking in your taskbar, usually next to your WiFi. 

MM112's avatar
MM112
Explorer | Level 3
2 years ago

Dropbox 195.4.4995 Up to date.

I downloaded the app again and it then started to sync.  My shared folders now have a green circle with a green check but still do not have the two person emoji on several of the folders that used to have them.  Is it good now or is there still some issue with me not having the two person emoji’s on some folders?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Awesome news, MM112!

     

    Glad to know everything is now syncing as it should. 

     

    As for the two-people-icon on a folder, are you referring to the one I can see on the screenshot you sent before, or the one that we can see here? 

    • MM112's avatar
      MM112
      Explorer | Level 3
      2 years ago

      Megan

      The Dropbox shared folder icons on my local drive are different than the same folders in my Dropbox.com account.  The folder icons appear correct on my account but below is a screen shot of the drop box shared folders on my local drive.  Is this an issue of concern?

      Thanks

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        HI MM112, in order to understand what is occurring on your device, I'd recommend contacting the support team directly for further assistance.

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