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Neilwgardiner's avatar
Neilwgardiner
Helpful | Level 6
3 years ago
Solved

Syncing issues - stuck on indexing

For the last few weeks Dropbox on my MacBook Air M1 has been stuck on indexing and has not synced since the beginning of August   Things I have checked: my system is MacOS 13.1 - up to date m...
desktop
Dropbox Family
Mac
sync
  • Neilwgardiner's avatar
    Neilwgardiner
    3 years ago

    Eventually I found a workaround with regards getting live support.

    Andrea helped me with a diagnosis and had a resolution and guided me through it all.

    This involved going into Terminal and entering the text provided.

    Not a simple solution, so all the more credit to Andrea

    To note: this would never have been solved using email, with the current response times.

     

    Thanks Andrea!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Neilwgardiner, thanks for bringing this to our attention.

 

Have you enabled full disk access for the Dropbox app in the Mac OS settings?

 

This will help me to assist further!

Neilwgardiner's avatar
Neilwgardiner
Helpful | Level 6
3 years ago

Yes -- I have enabled full disk access for Dropbox

I restarted

I then fixed the hard links and permissions

it is still indexing

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try fully rebooting your machine, if you haven't done so already?

    • Neilwgardiner's avatar
      Neilwgardiner
      Helpful | Level 6
      3 years ago

      Thanks but I tried that and it did not work

      Please could i have a support number that I can call so we can solve this more efficiently?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

         

        Feel free to contact the support team using this link for them to look into this in more detail.

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