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Forum Discussion

Neilwgardiner's avatar
Neilwgardiner
Helpful | Level 6
3 years ago
Solved

Syncing issues - stuck on indexing

For the last few weeks Dropbox on my MacBook Air M1 has been stuck on indexing and has not synced since the beginning of August   Things I have checked: my system is MacOS 13.1 - up to date m...
desktop
Dropbox Family
Mac
sync
  • Neilwgardiner's avatar
    Neilwgardiner
    3 years ago

    Eventually I found a workaround with regards getting live support.

    Andrea helped me with a diagnosis and had a resolution and guided me through it all.

    This involved going into Terminal and entering the text provided.

    Not a simple solution, so all the more credit to Andrea

    To note: this would never have been solved using email, with the current response times.

     

    Thanks Andrea!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you try fully rebooting your machine, if you haven't done so already?

Neilwgardiner's avatar
Neilwgardiner
Helpful | Level 6
3 years ago

Thanks but I tried that and it did not work

Please could i have a support number that I can call so we can solve this more efficiently?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

     

    Feel free to contact the support team using this link for them to look into this in more detail.

    • Neilwgardiner's avatar
      Neilwgardiner
      Helpful | Level 6
      3 years ago

      thank you for responding

      however I have sent three messages to the email link and so far not had any response at all - even after the 24 hours stated

      the issue remains unresolved

      what other solutions for support are there? 

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Neilwgardiner, can you give us the ticket number for one of those emails that you sent to our support team, so I can look into this?

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