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Neilwgardiner's avatar
Neilwgardiner
Helpful | Level 6
3 years ago
Solved

Syncing issues - stuck on indexing

For the last few weeks Dropbox on my MacBook Air M1 has been stuck on indexing and has not synced since the beginning of August

 

Things I have checked:

my system is MacOS 13.1 - up to date

macbook air M1 2020 - fairly recent

dropbox desktop app is up to date

I have fixed hard links and permissions

I have checked that the folders are syncing to Library > Cloud Storage 

it's not my internet connection - I have 90mbs

it's not our account reaching capacity - i have 2tb and only use 10% of that

 

Still not working 

 

I made a second request via email i have made - the first one went unanswered

 

Thanks

desktop
Dropbox Family
Mac
sync
  • Neilwgardiner's avatar
    Neilwgardiner
    3 years ago

    Eventually I found a workaround with regards getting live support.

    Andrea helped me with a diagnosis and had a resolution and guided me through it all.

    This involved going into Terminal and entering the text provided.

    Not a simple solution, so all the more credit to Andrea

    To note: this would never have been solved using email, with the current response times.

     

    Thanks Andrea!

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I've gone ahead and prioritized the ticket in order to expedite matters on your behalf.

  • Neilwgardiner's avatar
    Neilwgardiner
    Helpful | Level 6
    3 years ago

    Eventually I found a workaround with regards getting live support.

    Andrea helped me with a diagnosis and had a resolution and guided me through it all.

    This involved going into Terminal and entering the text provided.

    Not a simple solution, so all the more credit to Andrea

    To note: this would never have been solved using email, with the current response times.

     

    Thanks Andrea!

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