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Syncing issues on a new Apple MacBook Air - "syncing is paused while a file in this folder is open"
Hi
I have setup my new Mac and setup dropbox and the app has been synchronising for days - it has 1,200,000+ files left to sync and seems to be stuck.
Looking at "sync issues" there appea...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorWelcome to our Community, ProfCJJ!
From what you mention, it seems that there’s a very large amount of files trying to sync to the Dropbox app, which is most likely why you’re facing this issue.
In general, it’s not recommended to sync locally more than 300k at a time, as this may cause performance issues on the app.
Instead, you can try using selective sync and remove any large folders you don’t need to have locally synced, so that we can exclude this as a cause.
Let me know if that seems to help.
Thanks for the response. I understand what you are saying - the dropbox folder sits on an external SSD drive so when I moved to new Mac I just plugged it into the new Mac so almost all files (barring probably about 50 files) are already on the drive - but clearly dropbox still needs to synchronise.
I will try and see if I reduce the folders to just a few to see what happens ... however, what about the "sync issues" I pointed out? would they be stopping the sync process? the message given implies that it has?
Cheers
Christopher
- Jay
Hi ProfCJJ, could you test to see if syncing has stopped entirely by creating a test file and adding it into your Dropbox folder, as well as uploading a differently named file to the site directly, and let me know if both files synced?
OK I have done the following:
1. Paused syncing
2. Enabled only one subfolder to sync (it has 4GB of data but only about 400+ files).
3. Restarted syncing and then Quit and restarted the Dropbox app for good measure.
Following this dropbox still says "syncing 1,150,000+ files".
I then:
4. Created a file in the dropbox folder locally
5. Created another (different) file in the dropbox folder online (same folder as above).
6. I quit and restarted Dropbox app for good measure.
Dropbox restarted with 1,150,000+ files "syncing" and the two files created in 4 & 5 above has not synced.
Incidentally, there are now "No sync issues" indicated on the menu.
EDIT: the 15 or so Sync issues are back as before - same files/folders too
The "Activity" and "Sync History" tabs show files from 13/ 9 days ago.
So - no improvement.
Cheers
Christopher
