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Forum Discussion
Syncing issues on a new Apple MacBook Air - "syncing is paused while a file in this folder is open"
Hi
I have setup my new Mac and setup dropbox and the app has been synchronising for days - it has 1,200,000+ files left to sync and seems to be stuck.
Looking at "sync issues" there appea...
Thanks for the response. I understand what you are saying - the dropbox folder sits on an external SSD drive so when I moved to new Mac I just plugged it into the new Mac so almost all files (barring probably about 50 files) are already on the drive - but clearly dropbox still needs to synchronise.
I will try and see if I reduce the folders to just a few to see what happens ... however, what about the "sync issues" I pointed out? would they be stopping the sync process? the message given implies that it has?
Cheers
Christopher
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi ProfCJJ, could you test to see if syncing has stopped entirely by creating a test file and adding it into your Dropbox folder, as well as uploading a differently named file to the site directly, and let me know if both files synced?
OK I have done the following:
1. Paused syncing
2. Enabled only one subfolder to sync (it has 4GB of data but only about 400+ files).
3. Restarted syncing and then Quit and restarted the Dropbox app for good measure.
Following this dropbox still says "syncing 1,150,000+ files".
I then:
4. Created a file in the dropbox folder locally
5. Created another (different) file in the dropbox folder online (same folder as above).
6. I quit and restarted Dropbox app for good measure.
Dropbox restarted with 1,150,000+ files "syncing" and the two files created in 4 & 5 above has not synced.
Incidentally, there are now "No sync issues" indicated on the menu.
EDIT: the 15 or so Sync issues are back as before - same files/folders too
The "Activity" and "Sync History" tabs show files from 13/ 9 days ago.
So - no improvement.
Cheers
Christopher
- Hannah
Hey ProfCJJ, sorry to jump in here as well.
Can you let us know a bit more about how you set up Dropbox to sync the Dropbox folder in your external drive?
Also, which version of the Dropbox app are you using?
Hi
I am using Dropbox App V189.4.8395
I installed Dropbox on the new Mac then pointed the App to the Dropbox folder on the external SSD drive (I have done this before with my previous Mac).
I have checked the "Sync Issues" and it turns out that it s complaining about folders/ files that have been shared with others. I went through each in Dropbox ONLINE and revoked sharing ...the Sync Issues still persist however. I had to do this online as some of the folders do not yet exist yet on the Mac.
HTH
