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ProfCJJ's avatar
ProfCJJ
Explorer | Level 4
2 years ago

Syncing issues on a new Apple MacBook Air - "syncing is paused while a file in this folder is open"

Hi   I have setup my new Mac and setup dropbox and the app has been synchronising for days - it has 1,200,000+ files left to sync and seems to be stuck.   Looking at "sync issues" there appea...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi ProfCJJ, could you test to see if syncing has stopped entirely by creating a test file and adding it into your Dropbox folder, as well as uploading a differently named file to the site directly, and let me know if both files synced?

ProfCJJ's avatar
ProfCJJ
Explorer | Level 4
2 years ago

OK I have done the following:

 

1. Paused syncing

2. Enabled only one subfolder to sync (it has 4GB of data but only about 400+ files).

3. Restarted syncing and then Quit and restarted the Dropbox app for good measure.

 

Following this dropbox still says "syncing 1,150,000+ files".

 

I then:

 

4. Created a file in the dropbox folder locally 

5. Created another (different) file in the dropbox folder online (same folder as above).

6. I quit and restarted Dropbox app for good measure.

 

Dropbox restarted with 1,150,000+ files "syncing"  and the two files created in 4 & 5 above has not synced.

 

Incidentally, there are now "No sync issues" indicated on the menu.

EDIT: the 15 or so Sync issues are back as before - same files/folders too

 

The "Activity" and "Sync History" tabs show files from 13/ 9 days ago.

 

So - no improvement.

 

Cheers

 

Christopher

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey ProfCJJ, sorry to jump in here as well.

     

    Can you let us know a bit more about how you set up Dropbox to sync the Dropbox folder in your external drive?

     

    Also, which version of the Dropbox app are you using?

    • ProfCJJ's avatar
      ProfCJJ
      Explorer | Level 4
      2 years ago

      Hi

       

      I am using Dropbox App V189.4.8395

       

      I installed Dropbox on the new Mac then pointed the App to the Dropbox folder on the external SSD drive (I have done this before with my previous Mac).

       

      I have checked the "Sync Issues" and it turns out that it s complaining about folders/ files that have been shared with others. I went through each in Dropbox ONLINE and revoked sharing ...the Sync Issues still persist however. I had to do this online as some of the folders do not yet exist yet on the Mac.

       

      HTH

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Can you please send us a screenshot of this error, so we can have a visual as well?

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