We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Syncing issues on a new Apple MacBook Air - "syncing is paused while a file in this folder is open"
Hi
I have setup my new Mac and setup dropbox and the app has been synchronising for days - it has 1,200,000+ files left to sync and seems to be stuck.
Looking at "sync issues" there appea...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorDo you have any other programs or services that are currently running which could be trying to access these folders?
Could you try quitting all open apps from the menu bar and dock, including Dropbox, and then just start up the Dropbox app to see if the files sync.
- Hi
I did all of this but to no effect. The sync errors remain (even though I removed sharing of these folders using Dropbox access online via web browser).
I have notice that the “files syncing” number is going down - it’s down to 850,000+ now - but the two test files I setup still have not synced. (Plus remember I set it up to selectively sync just one sub folder as a test). - Jay
Since there are a lot of files waiting to sync, I'd recommend giving it time to complete syncing in order to determine if the issue persists after all files are up to date according to the desktop app.
I am certainly giving it time - but bear in mind the computer has been on and syncing - day and night - for almost 10 days now!!
- Megan
Hi ProfCJJ, keep in mind that during an upload, the transfer speeds are also dependent upon how quickly your computer can process and compress the components of the files to make them available for upload.
The Dropbox client will also batch upload smaller files into batches of 800 files. If you have 800 * 1 kB files the effective batch that's sent to Dropbox will be 800 kB in size.
You may commonly see this behavior when Dropbox first starts syncing as the client starts with smallest files first and then progresses to larger files.
Have you also checked to make sure that your bandwidth is set to "do not limit"?
