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ProfCJJ's avatar
ProfCJJ
Explorer | Level 4
2 years ago

Syncing issues on a new Apple MacBook Air - "syncing is paused while a file in this folder is open"

Hi   I have setup my new Mac and setup dropbox and the app has been synchronising for days - it has 1,200,000+ files left to sync and seems to be stuck.   Looking at "sync issues" there appea...
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ProfCJJ's avatar
ProfCJJ
Explorer | Level 4
2 years ago

I am certainly giving it time - but bear in mind the computer has been on and syncing - day and night - for almost 10 days now!!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi ProfCJJ, keep in mind that during an upload, the transfer speeds are also dependent upon how quickly your computer can process and compress the components of the files to make them available for upload.

 

The Dropbox client will also batch upload smaller files into batches of 800 files. If you have 800 * 1 kB files the effective batch that's sent to Dropbox will be 800 kB in size. 

 

You may commonly see this behavior when Dropbox first starts syncing as the client starts with smallest files first and then progresses to larger files.

 

Have you also checked to make sure that your bandwidth is set to "do not limit"? 

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