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ProfCJJ's avatar
ProfCJJ
Explorer | Level 4
2 years ago

Syncing issues on a new Apple MacBook Air - "syncing is paused while a file in this folder is open"

Hi   I have setup my new Mac and setup dropbox and the app has been synchronising for days - it has 1,200,000+ files left to sync and seems to be stuck.   Looking at "sync issues" there appea...
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marietararealtor's avatar
marietararealtor
Explorer | Level 4
2 years ago

Having the same issues. I just realized my files haven't been syncing since mid November. Locally on my Mac I can locate my files but in Dropbox online they are not there. No syncing issues when I check the syncing history but nothing is syncing.... 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey marietararealtor, sorry to hear about this.

 

What exactly is the sync status and version of the Dropbox app, when you hover over the Dropbox icon in your menu bar?

  • ProfCJJ's avatar
    ProfCJJ
    Explorer | Level 4
    2 years ago

    Hi

     

    Thanks for the update. Yes the box its ticked (do not limit).

     

    I am happy to say that this AM Dropbox seems to have caught itself up and all the errors are gone etc. It's taken just over 2 weeks with my M2 Mac on 24/7 but the important thing it worked!  

     

    Thanks for the support.

     

    Christopher

  • marietararealtor's avatar
    marietararealtor
    Explorer | Level 4
    2 years ago

    Hi Hahhah,

     

    Shows syncing 2,282 files. Version 189.4.8427

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi marietararealtor, are you able to locate the files that aren't syncing from within the Dropbox folder in Finder, via the sync icons?

     

    Are they all in the same folder(s), or in random locations?

  • marietararealtor's avatar
    marietararealtor
    Explorer | Level 4
    2 years ago

    Hi Jay,

     

    I can locate the files through Drobox in finder but there is a cloud icon with an arrow pointing down to the left of the date modified. When I go into my Dropbox online, these files are not there. I got this new Macbook in November and since then, these files are showing in Finder. I am working in them throughout the day but not available online in Dropbox. I only discovered this when I needed to restore a previous version of a file and the file was not updated since November. None of these files have updated since I installed Dropbox on my new Macbook Pro. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey marietararealtor, you mentioned that your syncing status was showing 2,282 files syncing. 

     

    Is the number going down, or is it stuck like that? 

  • marietararealtor's avatar
    marietararealtor
    Explorer | Level 4
    2 years ago

    Hi Megan,

     

    Stuck like that. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey marietararealtor, it seems we have a new stable build out at the moment. 

     

    Would you mind installing it from here? 

     

    Also, would you mind following these steps, in order to fix the permissions and/or hardlinks of your files? 

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