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Lars Engseth's avatar
Lars Engseth
Explorer | Level 3
4 years ago

Syncing problems MAC and iPhone

My dropbox account is not syncing shared folders to the Mac-app or the iPhone-app, but is synced online. I have tried reinstalling and I have checḱed that there is no selective sync-setting. Any solutions?

desktop
Mobile
sync

13 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hey there, Lars Engseth, I am wishing you a great week ahead! 

     

    Have you made sure you're connected to the same Dropbox account on all of your devices? 

     

    Also, have you taken a look at this Help center article? 

     

    Let me know of any updates.

    • Lars Engseth's avatar
      Lars Engseth
      Explorer | Level 3
      4 years ago

      Hi,

      I have tried all your suggestions and the help center article.

       

      The problem is that folders that are shared with me by other people are not getting uploaded to my dropbox-app on mac og iPhone. Even-though the sync-history tells me they are synced. In the dropbox-app the sync-icon just shows that the folders are syncing without them doing so.

       

      Any suggestions?

       

       

      Lars

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey Lars Engseth, sorry to jump in here. 

        Could you please send us a screenshot of those folders on our website and another one of where they should be in your Dropbox folder on your computer?

        Also, if you've ensured that the app is up to date and not still syncing in your menu bar, could you check your selective sync settings through the app's preferences again?

        Keep us posted, Lars. 

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