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Lars Engseth's avatar
Lars Engseth
Explorer | Level 3
4 years ago

Syncing problems MAC and iPhone

My dropbox account is not syncing shared folders to the Mac-app or the iPhone-app, but is synced online. I have tried reinstalling and I have checḱed that there is no selective sync-setting. Any solu...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey there, Lars Engseth, I am wishing you a great week ahead! 

 

Have you made sure you're connected to the same Dropbox account on all of your devices? 

 

Also, have you taken a look at this Help center article? 

 

Let me know of any updates.

  • Lars Engseth's avatar
    Lars Engseth
    Explorer | Level 3
    4 years ago

    Hi,

    I have tried all your suggestions and the help center article.

     

    The problem is that folders that are shared with me by other people are not getting uploaded to my dropbox-app on mac og iPhone. Even-though the sync-history tells me they are synced. In the dropbox-app the sync-icon just shows that the folders are syncing without them doing so.

     

    Any suggestions?

     

     

    Lars

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hey Lars Engseth, sorry to jump in here. 

      Could you please send us a screenshot of those folders on our website and another one of where they should be in your Dropbox folder on your computer?

      Also, if you've ensured that the app is up to date and not still syncing in your menu bar, could you check your selective sync settings through the app's preferences again?

      Keep us posted, Lars. 
      • Lars Engseth's avatar
        Lars Engseth
        Explorer | Level 3
        4 years ago

        Hi,

         

        Screens shots are linked. They show the folders on the  website, the syncing history (which shows synced files) and the app (missing documents). The menu bar shows that the app is syncing, but it has been this way for days/ weeks now.

         

        I have checked the selective sync again. I do not have any selective syncing.

         

        I have tried reinstalling the app a number of times.

         

        I hope you are able to help.

         

         

        Kind regards,

        Lars

         

         

         

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