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Forum Discussion
Syncing problems
Hello. I work on a Mac running Ventura 13.3.1 (a). Ever since the last update of the Dropbox application, I've been experiencing many synchronization problems. Firstly, the green checkmark icon that used to appear everywhere when something was available offline is no longer visible. Secondly, I have numerous folders with a cloud and a downward arrow, but there are also many folders (which I have already synchronized) with no icon at all, and I don't know the status of those files or folders, whether they are in the cloud or on my hard drive. And thirdly, and most importantly, my synchronization has been paused for 1 month (yes, 1 month), with a message saying that 33.8GB is synchronizing, but there are many files that say "waiting to sync," and as a result, any new file I add doesn't upload. I have tried all possible options, including reinstalling the application, but nothing happens, and it goes back to telling me that it's synchronizing the 33.8GB. Does somebody know what can be happening? Just to let you know, I haven't made any changes to the internet or firewall settings; everything is the same as when it was working. Thank you.
34 Replies
- Jay
Dropbox Staff
Hi mhch83, thanks for bringing this to our attention.
The sync icons can be explained on this page, as you're on a Mac OS device which the newer version of the desktop app.
When you reinstalled the app, did you do the advanced reinstallation, or something else?
This will help me to assist further!
Hi Jay, thank you for your response. Yes, I read everything that was legible and I also saw the issue with the icons and I know what they mean. That's why I'm telling you that it's a mess on my Mac. The downloaded files and folders don't show the green checkmark, but there are folders or files that don't have the cloud and arrow symbol, meaning they appear without any symbol at all, yet they show up on the Dropbox website as if they're already uploaded to the cloud. I don't understand anything, and it's all quite chaotic. Additionally, I have to mention that, as I said, for the past month, it shows that it's syncing 33.8GB, but it's not synchronizing anything. I've tried deleting the cache, but it won't let me. Everything changed after the latest application update. No, I haven't done the advanced reinstallation you mentioned, but I'm afraid that files might get deleted since I have a lot of work-related stuff that I can't afford to lose. Do you think someone could help me directly with this? Thank you in advance.
- Jay
For files without any syncing icon, according to the article I previously provided, it means that they're 'Available', so those should also be synced to the site as you described.
When you say it's not syncing anything, does this mean if you add a new file into the Dropbox folder it won't upload to the site? Could you also try uploading a file to the site itself to see if it appears on your machine?
Dropbox is not syncing right in my computers. Tried on two different computers, two different accounts and get the same error. It gets stuck or syncs very very slow. My internet connection is fine, already checked everything I could but it doesn't work.
I'm using Windows 10 and Dropbox v177.4.5399- Jay
Hi msnathalie, thanks for bringing this to our attention.
Could you let me know what error you're getting when trying to sync?
This will help me to assist further!
I'm not getting an specific error, I don't get any message. Dropbox just gets stuck, it doesn't sync, asks for more than two days to finish the sync but doesn't sync a single file. When I restart Dropbox or restart the computer, sometimes, it syncs a few files and stops again. It's not an internet connection problem, already checked everything, tried syncing in different computers and different accounts
