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Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
5 months ago

System restore on Windows not working due to an error referring to a Dropbox folder

I need to restore my system due to a problem with my Windows/Fonts folder.

However, whenever I try to run System Restore, after about 20 minutes Windows restarts with the following error message:
https://www.dropbox.com/scl/fi/8cs9ufypm9f2ntom1jvin/temp-1.png?rlkey=ny26ffpl7ssueq13h1lh67duz&st=wzq01mjv&dl=0

(I tried posting the above url as a link but I got a message saying that the link contained invalid html! But I didn't write any html, I just used the Insert Link button. Why doesn't the Insert Link button create links that can be posted?)

As the error message was referring to a Dropbox folder, and I don't need Dropbox to be restored, I need my Fonts folder to be restored, I tried uninstalling the Dropbox desktop app for Windows and running System Restore again - but I got the same error message.

I then tried deleting the Dropbox folder from my hard drive, and running System Restore again - but I still got the same error message.

So how can I restore my syste?

I have a hunch that the problem might be somehow related to the fact that I upgraded Dropbox for Windows at the time of the last automatic restore point. But how can I get round it?

It is extremely serious if the Dropbox upgrade has somehow made it impossible to run System Restore. How can I fix this?   

Dave

14 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    17 days ago

    Hey Dave_Rado​, let me jump in here! 

    Based on your issue it sounds like "Dropbox apps and more" might be the wisest choice. 

    Once you open your ticket, feel free to send me the number reference, in order for me to locate it on my end.

    Keep me posted!

  • Dave_Rado's avatar
    Dave_Rado
    Collaborator | Level 10
    17 days ago

    HI Jay​ 

    If I do that, it says "Your Dropbox Basic plan includes access to our Help Centre, Community and Chatbot."

    Looks like you have to be on a paid plan to contact the support team directly.

    Dave 

  • Dave_Rado's avatar
    Dave_Rado
    Collaborator | Level 10
    17 days ago

    HI Megan​ 

    If I do that, it says "Your Dropbox Basic plan includes access to our Help Centre, Community and Chatbot."

    Looks like you have to be on a paid plan to contact the support team directly.

    Dave 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    17 days ago

    Hey Dave_Rado​, no worries!

    I'm here to help. I just created a ticket on my end for you. Please reply back to me, and we'll take it from there.

    Thanks!

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