Forum Discussion

Timandra's avatar
Timandra
Explorer | Level 4
6 months ago
Solved

The Camera uploads folder disappeared from Dropbox after upgrading Mac OS

After updating to Sequoia 15.5, the camera upload folder has disappeared from my Dropbox. I have tried reinstalling Dropbox on my phone, and on my Mac - all to no avail. My phone is no longer uploading photos to the dropbox on my Mac. It is uploading them if I go to my Dropbox account page on the internet, but I cannot transfer them to my Mac. Please advise anyone.

Camera uploads
Mac
sync
  • Hannah's avatar
    Hannah
    5 months ago

    Hey Timandra! I'll definitely try my best to help you figure out this situation.

    So, from your last reply and the screenshots you sent me I can understand that you've created a second Dropbox account and a second Dropbox Community profile.

    If you take a look at your previous replies, you'll see that they're coming from a different Community profile and each profile can be linked with one Dropbox account, so it looks like you've created a second one.

    Can you check if both your mobile devices are linked to different Dropbox accounts or the same one?

    You can see that by opening the Dropbox app, tapping on "Account" and checking the name and email address of the linked account at the top of the screen.

    I'm assuming this is something that might be related to the issue you're having and causing some confusion.

11 Replies

Replies have been turned off for this discussion
Show More
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi Timandra​, thanks for bringing this to our attention.

    Just for clarification, when you say that the camera uploads folder is missing, is it only missing when viewing the Dropbox folder in Finder and on your phone, or is it also missing on the Dropbox site?

    Is it possible that you've enabled selective sync, to prevent the camera uploads folder from syncing to your computer?

    This will help me to assist further!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!