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Forum Discussion
The context menu is missing in my Windows device.
Hi,
I've been having problems with this for months and have tried uninstalling and reinstalling several times along with anything else I can find - checking the registry entries to make sure DropBox is in the first 15 etc and as far as I can tell everything is as it should be.
Today I had another go so unistalled, restarted my PC and then reinstalled - once I completed setup I opened the Dropbox folder and the DropBox options were there in the right hand menu so I thought I'd finally sorted it... but when I closed that menu and right clicked again they were no longer there...?
I wanted to get it sorted as if I can I'll upgrade my DropBox to a larger capacity / paid account but don't want to do it if I can't. When I was looking for alternatives I installed pcloud and that works fine in the right hand menu...??
First time I right-clicked after installing... after that the DropBox options disappear, if I click show more options it's not there either although the pcloud software I installed today comes up...
And the registry...
19 Replies
- Megan
Dropbox Staff
Hi Andrew1705, thanks for posting here, let's have a look!
When did you start noticing this behavior?
In regards to your context menu not working, can you clarify the app's current syncing status, please?
Also, have you tried quitting the app, and then signing in again?
Keep me posted, and we'll take it from there!
Morning Megan thanks for picking this up.
Hard to say when I first noticed it to be honest, I would say it was probably 6 or 8 months ago possibly after one of the upgrades but I can't be certain. I've tried the things I've found on this forum since then and none of them have resolved it. When I tried again over the weekend I noticed that it seems to be the first time I right click in a DropBox folder after I've just installed it it works fine but after that the DropBox menu item doesn't show up.
I've just retried quitting the app, signing out and back in (and also shutdown all Dropbox instances in the task manager) and that doesn't seem to make any difference so I'm open to more suggestions.
Thanks, Andrew
- Megan
Hey Andrew1705, do you happen to be running any 3rd party apps like backup or syncing services or even security programs like antivirus which might be monitoring your files?
Also, would you mind sharing the app's current syncing status and version? You can find this by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi.
I have the same issue - and I have tried everything from top to bottom. And after scouring the forums and internet so do lots of other people.
At some point its time for you guys at Dropbox to get out of bed and FIX THE PROBLEM without pretending that so many of your users have a bespoke problem and you don't.
Enough with the reinstalling. Enough with the restarts. Enough with did you try this? BS.
We pay good money for your app, the least you can do is get it to work properly.
- Megan
Hey snap254, thanks for posting here!
I definitely see where you're coming from, and I'd definitely like for us to get to the bottom of this.
I'd be happy to look into this for you. Could you share some additional info such as the OS you're using a long with the Dropbox version installed on your device?
Also, have you tried any troubleshooting steps on your end? I'm asking because I'd like for us to be aligned.
Keep me posted, and we'll take it from there!
I am having the same problem
I have tried Quitting and restarting DropBox and reinstalling DropBox.
I have DropBox version 217.4.4417 installed on Windows 10
I just recently noticed the problem but it may have existed for a while.
- Nancy
Hey S_Egbert, I’m sorry to hear this.
Have you already checked your Windows registry to make sure the correct permissions are set there?
Other than that, I’d like to know if you had any OS updates recently, before the issue occurred.
