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petermooreworld's avatar
petermooreworld
Collaborator | Level 9
7 months ago
Solved

The Dropbox app on my Mac is stuck syncing some files. What can I do?

I can't get one of my devices (MacBookPro) to sync or upload any files.  It appears to be hung on syncing some files. I've tried...: switching files from  "available offline" to  "online-only" an...
null
desktop
Mac
sync
  • Walter's avatar
    Walter
    7 months ago

    Hey petermooreworld - just before we take this to email, can you please update to the latest version of the app from this page and let me know if the issue persists? 

petermooreworld's avatar
petermooreworld
Collaborator | Level 9
7 months ago

I don't know where that file Studio Cello.caf is.   As I mentioned "I can't know for sure its location as a .caf is hidden within a .logic package, and it could be one of many .logic files I have on my dropbox.  And, I tried deleting one of these .logic folders in dropbox I suspected contains that file; but all that did was increase the amount of files it's syncing from  20 to 2307 and the size to 4.6 GB."   So I'm not inclined to remove the other dozen or so files (which are really packages of files) that may contain that problematic one.  Or rather, *I would*, if dropbox wouldn't then just add all their subfiles to its mountain of files to sync, which it seems to want to do.
I guess I was hoping someone had a way to just tell dropbox to stop trying to sync that one file.  But there isn't, is there?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey petermooreworld, sorry to see that you're having such an issue.

    Is the app still stuck syncing this specific file?

    Has the number of files syncing changed at all?

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