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petermooreworld's avatar
petermooreworld
Collaborator | Level 9
7 months ago
Solved

The Dropbox app on my Mac is stuck syncing some files. What can I do?

I can't get one of my devices (MacBookPro) to sync or upload any files.  It appears to be hung on syncing some files. I've tried...: switching files from  "available offline" to  "online-only" an...
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desktop
Mac
sync
  • Walter's avatar
    Walter
    7 months ago

    Hey petermooreworld - just before we take this to email, can you please update to the latest version of the app from this page and let me know if the issue persists? 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi petermooreworld​, let me also jump in here! 

Could you try to restart the app using the steps that my colleague, Nancy​ provided here? 

One more thing I'd like to add to these steps is that if you see the Dropbox.app file file in both locations, delete the file in the second location(~/Library/Application Support/Dropbox).

If you see the file in the second location but not in the first, move the file to the first location(/Applications).

Provided that the issue isn’t resolved from there, try these steps:

- Open the Terminal application on your computer.
- Type fileproviderctl domain list.
- Press return on your keyboard.
- Please provide us with a screenshot of the output.
- Navigate to your user profile folder ~/Users/[YourUsername].
- Press command-shift-. (period). This will show your hidden files.
- Locate and delete the .dropbox folder in ~/Users/[YourUsername].

petermooreworld's avatar
petermooreworld
Collaborator | Level 9
7 months ago

Thank you both for your suggestions.   

  • I restarted the app per Nancy's steps.  But db still showed the same info once it restarted (although as of this morning it's grown to 8,569 files).
  • There was no dropbox app in that second location(~/Library/Application Support/Dropbox).
  • I tried the steps you outlined above.  Nothing changed, though, not sure if it was supposed to.
  • Here is the screenshot of my terminal (probably only need the bottom half or so):


I should note that if I do right-click on a file on my MacBookPro's Finder and ask it to Sync Next it will jump that file to the head of the cue and sync it. (Altho I have only really tested this on smaller files). 
Thanks again, -- Peter

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Thanks for the detailed update, Peter, we really appreciate it.

    There's one more thing I'd like you to check; can you follow these steps to see if the Dropbox app has full disk access on the computer?

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