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jake51's avatar
jake51
New member | Level 2
1 month ago

The Dropbox desktop app is not syncing on my macOS Tahoe 26.1 computer

I’m using a MacBook Pro M1 with macOS Tahoe 26.1. Since the update, Dropbox is not syncing. I’m unable to make files that are stored in the cloud available offline. Is there a solution to this?
desktop
Mac
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LuckyBill's avatar
LuckyBill
New member | Level 2
24 days ago

Using MackBook Pro M1 with Tahoe 26.2 my DropBox app installed many times just opens my company DropBox with no way of using the app after several restarts. Also deleted all Dropbox hidden apps using Activity Monitor before restarting.  Note that my mac has some company installed security software which was not a problem for years before Tahoe, and that I have both personal and company Dropboxes. I want to sync my personal files so I log in to dropbox.com and try to update the dropbox folder. Only able to upload one sub-folder at a time.  I have 140 or 2nd level folders.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    24 days ago

    Hey LuckyBill - sorry to hear you're having issues with this.

    Can you please clarify if your company Dropbox account is on an individual Dropbox plan or a Dropbox for Business teams account instead? If it's the latter, have you connected your account as outlined here? Also, have you tried logging out from the wrong account and back into the right one through the app's preferences? 

    Let me know more and we'll take it from there. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    16 days ago

    Hi from me as well, LuckyBill! In case you still want us to look into your syncing issue, feel free to send over the details Walter asked for above; we'll be happy to help.

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