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jake51's avatar
jake51
New member | Level 2
1 month ago

The Dropbox desktop app is not syncing on my macOS Tahoe 26.1 computer

I’m using a MacBook Pro M1 with macOS Tahoe 26.1. Since the update, Dropbox is not syncing. I’m unable to make files that are stored in the cloud available offline. Is there a solution to this?
desktop
Mac
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Evan R.9's avatar
Evan R.9
New member | Level 2
8 days ago

I am having a similar issue on a Macbook Pro M5 running Tahoe 26.1. When I update files on a different machine they frequently do not automatically sync on my Macbook. The Dropbox app seems to get stuck on "Reconnecting to the internet...". If I quit the Dropbox app and reopen the files will sync, but that is pretty inconvenient!

I've had an individual dropbox account for many years but just recently bought the new Macbook. This is the first time I've ever noticed such an issue.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 days ago

    Sorry to hear this is happening, Evan R.9. Can you clarify the app version of the Dropbox app in question? 

    I’d also like you to right-click on your local Dropbox folder, go to the “Get info” section and send me a screenshot of the next window you’ll see.

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